Email Template
Default CSAT email template
The default CSAT email template like the following image:
Custom CSAT email template
To custom CSAT email template, go to Configuration page → Automation tab → Default Trigger CSAT Rule link.
Click on the three-dot icon (⋯) located next to the "By email content" section. And From the dropdown menu, click “Request New Template”. This will allow you to request a customized template instead of using the default one.
A dialog box will appear. In this dialog you can enter a new template and then click the submit button when you're done.
We use Thymeleaf Template to define the template. Currently, we only support the following variables in insert variables button:
${recipient}: Recipient name
${reporter}: Issue key.
${issueSummary}: Issue summary.
${issueLink}: Issue link. (Ex: <a th:href="${issueLink}" th:text="${issueKey}"></a>).
${ratingSection}: Rating section in email. It can be emoticons, stars or numbers. You can change rating type in General tab.
Elements: div, span, a, img.
Attributes of elements: align, style, th:text, th:href, th:src.
For example:
<div align="center" style="padding:10px"/>
Hi <span th:text="Admin"></span>,
<img th:src="@{https://genk.mediacdn.vn/2017/google-1491681053193.jpg}" />
Important note: Don’t forget to add ${ratingSection} variable to the template.
Additionally, you can add content by clicking the Custom Field button.
Adding some custom fields on the template.
After clicking the Validate button, the customized email template will undergo backend validation, with the results displayed in a preview email template dialog:
After clicking Confirm button. User can use this template for your CSAT survey.
If user want to revert to the default email template. User can click Revert to default button.
The CSAT email content looks like:
The email in recipient’s mailbox,
